Author: John Tschohl
ISBN: 0-9636268-4-1
Price: $19.95 US

Customer service is the new standard by which consumers judge a business. Achieving Excellence Through Customer Service reveals how to make exceptional customer service not merely a slogan but a central focus of management strategy. It provides a complete action plan -- including tested techniques and solutions from America's top service-driven films like Federal Express and Marriot -- to quickly implement this new key to sustained profits. Includes all the new ways to establish caring, dependable, and speedy service that brings customers back.

This book is available in the following countries in different languages:

United States (English) Best Sellers Publishing 9201 East Bloomington Freeway Minneapolis, MN 55420 USA Phone: 952-888-7672 Fax: 952-884-8901 E-mail: Ainsley@bestsellerspublishing.com Web page: www.bestsellerspublishing.com	Indonesia Penerbit PT Gramedia Pustaka Utama PO Box Plus 8888 Jakarta, Indonesia or Jl. Palmerah Barat 33-37, Jakarta 10270 Phone: 021-536-77834 Fax: (021)536-0315
Worldwide (Spanish) Grupo Editorial Pax (Mexico) Av. Cuauhtemoc N 1430 Col. Santa Cruz Atoyac Mexico, 03310 MEXICO Phone: 52-5-688-4828 Fax: 52-5-605-7600 E-mail: editorialpax@mexis.com	Thailand, Mauritus, Brunei & Indonesia (English) SS. Mubaruk & Brothers Pte Ltd 37 Kallagng Pudding Road # 02-08 Tong Lee Building ( Bik B ) Sinapore, 3493155/6 SINGAPORE Phone: 65-743-4644 Fax: 65-743-4677 E-mail: yaseen@pacific.net.sg
JAICO 121 M.G. Road Mumbai-23, India Tel: 91-22-2267-7263 Fax: 91-22-2265-6412 Web: www.jaicobooks.com	China (Chinese) Shanghai Foreign Service Co.,Ltd Level 3 Furong Building Shanghai CHINA Phone: 8621-6276-5627 Fax: 8621-6227-3663 Email: chenyl@efesco.com