Author: John Tschohl
ISBN: 0-9826369-0-3
Price: $19.95 US

Customer service is becoming more important than products and prices. The Customer Is Boss provides consumers with tips for obtaining exceptional service in terms of promptness, courtesy, convenience, product knowledge, and a service person's ability to actually solve a problem. It lists specific steps to both prevent bad service and change bad service to good service in a calm, reasoned, effective manner. Proven strategies will help consumers obtain the good customer service they deserve, while helping to secure a higher level of customer service for all.

This book is available in the following countries in different languages:

United States (English) Best Sellers Publishing 9201 East Bloomington Freeway Minneapolis, MN 55420 USA Phone: 952-888-7672 Fax: 952-884-8901 E-mail: Ainsley@bestsellerspublishing.com Web page: www.bestsellerspublishing.com	Thailand, Mauritus, Brunei & Indonesia (English) SS. Mubaruk & Brothers Pte Ltd 37 Kallagng Pudding Road # 02-08 Tong Lee Building ( Bik B ) Sinapore, 3493155/6 SINGAPORE Phone: 65-743-4644 Fax: 65-743-4677 E-mail: yaseen@pacific.net.sg
	Worldwide (Spanish) Ediciones Castillo Priv. Fco. L. Rocha N3 Monterrey, 64630 MEXICO Phone: 52-83-332-498 Fax: 52-83-332-804 E-mail: sales@edicionescastillo.com Web page: www.edicionescastillo.com